1. Once your order have been placed, we will process within 24 hours after your payment is verified. It is estimated that the whole process will take 3 to 5 business days for your order item to reach you.
2. It is appreciated if you can ensure your delivery address is input correctly before you completing your payment.  Please be noted that ,cost of resend due to incorrect address shall be borne by you.
3. Courier tracking number will be provided to you via SMS or email , upon your ordered item has been sent out to you.
4. If no one is around during time of delivery, parcel will be left at courier office for your self collection.
5. If parcels returned to us by courier services due to uncollected , we will not resend the parcels, unless the cost of resend is paid by you.
6. Cut off time is 12.00 PM of each business day. For all orders are placed after cut off time,  order will be processed in the next following business day.
7. If the payment method is via e-Banking/ Giro transfer, payment bank will take 2 to 3 days to credit into our bank account. Therefore we will only send out the item(s) after payment has been cleared.

 

1. Delivery service is either thru CITY-LINK, POSLAJU or DHL. The choice of delivery services are solely determined by ProteinExpress.
2. Postage charges is flat rate of RM 10 within Peninsular Malaysia.
3. Postage charges for east Malaysia is RM 12.
4. Deliveries of Products will not be made outside Malaysia

1. You may click below respective courier service’s company logo to trace your order:

1. Return of product is allowed , provided the item is damaged/ expired or the date of expiry is less than 6 months from your purchase date.
2. ProteinExpress will proceed to full refund upon received the return item.